With the approaching holiday season, it is time to ask: How Do You Love Your Customers?
What do I mean? Let me rephrase: “What do you do to show your customers that you appreciate them?”
At this time of year, everyone is doing something – from emails to holiday cards to “thank you for your business” gifts. And the holidays are the logical time to tell your customers how much you appreciate them.
But what about the rest of the year? What do you do to make your customers feel special? What is your ATTITUDE about your customers?
You read correctly. What is your attitude?
How do you see your customers? Do you consider them a precious gift or a nuisance?
How do you greet your customers? Do you cheerfully welcome them into your store (whether brick and mortar or online) or do you make them feel they are interrupting your “real” work?
How do you train your staff on customer service? Is it just how to process a return or do you take time to instill in your staff the value and the tools of maintaining great customer relationships?
How do you handle customer complaints? Do you see complaints as whining or an opportunity to give fabulous customer service?
How do you show your customers that you value and appreciate them? No matter what you do – small or large, a welcoming smile or a holiday gift – it’s all in your ATTITUDE!
In today’s economy, customers are more selective on who gets their money. A great attitude along with amazing customer service can forgive a lot of sins – and create customer loyalty that will keep your company going strong for many years.
Remember, without customers, your business (and your job) would not exist! So consider your attitude – and make sure it attracts and keeps your customers.
How do you love your customers? Tell me how you create the right attitude in your business!
Recommended Links
Here are a few tools that can help you and your staff create a positive attitude about your customers and give extraordinary customer service.
Award Winning Customer Service: 101 Ways to Guarantee Great Performance (Paperback)
The book’s user-friendly format also makes it stand above other customer service reference books.
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer’s Expectation
Lisa Ford’s insights and ideas about customer service are timeless. This book represents a compilation of the customer service ideas and techniques all in one place.
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